ja99 Terms and Conditions
Please read these terms and conditions carefully before using the ja99 platform. This document clearly sets out your rights and responsibilities.
ja99 (referred to below as the "Platform", "we" or "us") is an online betting and casino service provider. By visiting this website, creating an account, or using any of our services, you are considered to have fully agreed to all the terms and conditions set out below. If you do not agree with any part of these terms, please stop using this platform.
Introduction and Consent
About the Platform
ja99 is a reliable and secure online betting platform that provides sports betting and casino services for users in Bangladesh. The platform operates with SSL encryption and ensures fair play.
User Consent
By registering on this platform or using our services, you acknowledge that you have read, understood, and agreed to follow these terms and conditions. These terms form a legally binding agreement between you and ja99.
Eligibility and Age Requirements
Age Requirement
Participation on ja99 is only for individuals aged 21 or older. When opening an account you must confirm that you are over 21 years of age.
Geographic Eligibility
Before using this platform you must confirm that using online betting services from your location is lawful under applicable law. Access from prohibited areas is strictly forbidden.
Identity Verification
ja99 may request documents for identity verification at any time (national ID card, passport, or other government-issued ID). Withdrawals may be delayed until verification is complete.
Ineligibility Conditions
- Persons under 21 years of age may not open an account or use the platform under any circumstances.
- ja99 employees, directors, or their close relatives may not use promotional offers.
- The same person may not open more than one account.
- Operating an account as a proxy on behalf of another person or for commercial purposes is not permitted.
Account Registration and Management
Creating a personal account is required to use services on ja99. The following rules apply to account management:
Registration Information
At the time of registration you must provide accurate, complete, and up-to-date information. Providing false information may result in account closure and forfeiture of deposited funds. Notify us immediately if any of your information changes.
Password and Security
Keeping your account password confidential is your responsibility. You are responsible for all login activity on your account, whether authorized or not. If you notice any suspicious activity, notify our support team immediately.
Closing an Account
You may request to close your account at any time via live chat. ja99 reserves the right to suspend or close any account without giving a reason, especially in cases of rule violations.
One Person, One Account
Each person may create only one account. If multiple accounts are found linked to the same device, IP address, or payment method, those accounts will be closed and all bonuses and winnings will be forfeited.
Financial Transactions: Deposits and Withdrawals
ja99 supports the popular payment methods used in Bangladesh. The deposit and withdrawal terms are listed below:
| Item | Description |
|---|---|
| Payment Method | bKash, Nagad, Rocket, Upay |
| Minimum Deposit | ৳100 (per method) |
| Minimum Withdrawal | ৳1,000 |
| Withdrawal Time | 5 to 30 minutes |
| Currency | Bangladeshi Taka (BDT / ৳) |
Deposit Terms
- Deposits must come from your own account.
- Depositing through a third party is not permitted.
- Deposit amounts are generally credited to your account instantly.
- For any technical issues, please contact the support team.
Withdrawal Terms
- Withdrawal processing takes a maximum of 5-30 minutes.
- Withdrawals can only be made using the same method used for the deposit.
- Withdrawals may be delayed if bonus wagering requirements have not been met.
- Completing identity verification ensures faster withdrawals.
Fraud and Misuse Prevention
ja99 is always active in preventing money laundering and financial fraud. If a suspicious transaction is identified, the platform reserves the right to suspend any account for investigation and to notify the relevant authorities. All transactions are processed through our secure encrypted system.
Bonuses and Promotional Offers
Welcome Bonus
New members will receive a 100% bonus on their first deposit up to a maximum of ৳10,000. A minimum deposit of ৳100 is required to receive this bonus. A 25x wagering requirement must be met before the bonus funds can be withdrawn.
Wagering Terms
Not all bets may count equally toward wagering requirements. Wagering contributions may vary by game. Withdrawals from the bonus balance are not permitted until wagering is complete. The bonus validity period is generally 30 days.
VIP Program
- Bronze: Weekly cashback up to 0.3%
- Silver: Weekly cashback up to 0.6%
- Gold: Weekly cashback up to 0.9%
- Platinum: Weekly cashback up to 1.2%
Bonus Misuse
Opening multiple accounts or placing coordinated bets with the intent to exploit bonus offers is strictly prohibited. If such activity is identified, all bonuses and related winnings will be forfeited and the account will be permanently closed.
Betting and Gaming Rules
General Betting Rules
All bets will be settled in accordance with the applicable rules. Bets placed at odds displayed incorrectly due to a technical error may be voided. ja99 reserves the right to review any bet for accurate assessment.
Sports Betting
In sports betting, all outcomes are determined based on the official results of the relevant sports authority. If an event is cancelled or postponed and does not resume within the specified time, bets will be refunded.
Casino Games
All casino games are operated using a certified Random Number Generator (RNG), which ensures fair play. If your internet connection is lost during a game, the game result is stored on the server and displayed once the connection is restored.
Prohibited Activities
- Placing bets using bots or automated software.
- Exploiting system errors or bugs to earn money.
- Participating in any form of collusion or fraudulent activity.
- Engaging in inappropriate behaviour toward other players.
Privacy and Data Protection
Data Collection and Use
Your personal information is collected and used only for the purposes of providing services, verifying identity, and meeting legal obligations. Personal information is not sold or rented to third parties. For more details, see our Privacy Policy.
Data Security
ja99 uses SSL encryption technology to keep all data transfers secure. Your financial information is stored on encrypted servers. System security is ensured through regular security audits.
Responsible Gaming
ja99 places the highest importance on responsible gaming. We believe that betting and casino services should be used for entertainment, not as a way to solve financial problems.
Setting Limits
Users can set daily, weekly, or monthly deposit limits on their account. Contact our support team to use this feature and stay in control.
Taking a Break
If you feel it is necessary, you can temporarily suspend your account. Voluntary breaks ranging from 24 hours to 6 months are available through our support team.
Help and Advice
If you feel that betting is having a negative impact on your life, seek help immediately. Detailed information and support are available on our Responsible Gaming page.
Intellectual Property and Copyright
All content on the ja99 platform — logos, trademarks, graphics, designs, text, software, and other elements — is the exclusive property of ja99 and is protected by applicable law. Reproducing, distributing, displaying, or using any part of this content for any purpose without our prior written permission is strictly prohibited. Limited permission is granted for personal, non-commercial use, but this does not permit modification or redistribution of the content.
Limitation of Liability
Technical Disruptions
ja99 is not liable for losses caused by technical errors, server downtime, internet connection issues, or any other unforeseen circumstances. However, steps will be taken to recover any funds incorrectly deducted due to a system error.
Third-Party Services
ja99 is not directly liable for any failure or delay by third-party services such as payment providers or game providers. However, our support team will always assist in resolving such issues.
Limitation of Damages
To the extent permitted by applicable law, ja99 limits its liability for direct or indirect losses. In the event of a dispute, the maximum compensation will not exceed the amount deposited into the user's account during the relevant period. This limitation does not apply in cases of fraud or wilful negligence.
Amendment and Termination of Terms
Right to Amend Terms
ja99 reserves the right to change, amend, or update these terms and conditions at any time. Amended terms will take effect from the time they are published on the website. Continuing to use the platform after a change means you have accepted the new terms.
Termination of Agreement
You may terminate this agreement at any time by contacting us and closing your account. ja99 may also terminate this agreement and close an account at any time in the event of a rule violation.
Contact and Dispute Resolution
Support and Contact
For any questions, complaints, or dispute resolution, please contact our 24/7 live chat support team. Support is provided in Bengali. You can also reach us by email: [email protected]
Dispute Resolution Process
Any dispute will first be addressed directly through our support team. If a mutual resolution cannot be reached, the matter will be settled following the applicable legal process. ja99's decision shall be considered final in the interpretation and application of these terms.
Have more questions?
Contact us for any questions about the terms and conditions. Our support team provides service in Bengali 24/7.