ja99 Privacy Policy —
Your Information Is Our Responsibility

ja99 ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. We believe your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains what information we collect when you visit our website ja99.cam, create an account, or use our services, how that information is used, with whom it is shared, and what steps we take to protect your information.

By using our services, you are considered to have consented to the processing of your information in the manner described in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

ja99 uses the information collected from you for the following lawful purposes:

• Account Management: Information is used to create, verify, and manage your account.
• Identity and Age Verification: Our services are only for those aged 21 and above. Information is used to confirm your age.
• Financial Transaction Processing: To properly handle deposits, withdrawals, and bonus payments.
• Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Customer Support: To assist you through our 24/7 live chat support.
• Service Improvement: As analytical data to improve user experience and platform performance.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming Programs: To help identify and prevent harmful gaming behavior.
• Sending Promotions and Offers: To inform you of relevant offers and updates by email with your consent.

ja99 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Service Providers: Minimum necessary information is shared to complete transactions through payment gateways such as bKash, Nagad, Rocket, and Upay.
• Technology Service Providers: With trusted providers who operate server hosting, cybersecurity, and analytics tools, who are bound by strict confidentiality agreements.
• Legal Authorities: Information may be provided to relevant authorities pursuant to court orders, legal obligations, or investigative requirements.
• Fraud Prevention Partners: With specialist service providers engaged to ensure platform security and fair play.
• Business Transfers: In the event of a business merger or acquisition, though the new owner will be obligated to provide protections equivalent to this Policy.

Important Assurance: Beyond the circumstances described above, ja99 never sells or transfers your personal information to advertisers, data brokers, or any other third party.

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your browsing experience. Types of cookies ja99 uses:

You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the site.

ja99 has adopted the highest industry-standard technical and administrative measures to protect your personal information:

• SSL Encryption: 256-bit SSL/TLS encryption is used on our website and mobile connections, keeping your data transmission fully secure.
• Two-Step Verification: Two-step verification is available as an additional security layer at login.
• Encrypted Database: Sensitive information stored on servers is kept in an encrypted state.
• Access Control: Only authorized staff can access your information for specific required purposes.
• Regular Security Audits: Regular security assessments are conducted by third-party specialists.
• Firewall and IDS: Advanced firewall and intrusion detection systems remain active at all times.

While we are committed to ensuring maximum security, data transmission over the internet carries some inherent risks that cannot be entirely eliminated. However, we are always taking active steps to protect your information.

ja99 retains your personal information only for as long as necessary. The retention period depends on the type of information and legal obligations:

• Active Account Information: Retained in full for as long as the account remains active.
• Closed Account Information: Retained for a defined period after account closure in accordance with legal and regulatory obligations.
• Financial Transaction Records: Retained for the applicable number of years in accordance with anti-money laundering regulations.
• Technical Logs: Kept for a limited period for security and fraud prevention purposes.
• Marketing Consent Information: Deleted after you withdraw your consent.

To exercise these rights, contact our support team via live chat or email. We will process your request within a reasonable time. However, some requests may be partially or fully declined due to legal obligations or other legitimate reasons, and you will be informed of the reason in such cases.

ja99's services are strictly for those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

• Providing the information required for age verification at registration is mandatory.
• If we become aware that a minor has provided us with information, we will immediately delete that information and close the account.
• Parents and guardians may contact our support team regarding any concerns about their child's information.
• To learn more about responsible gaming, visit our Responsible Gaming page.

ja99 may update or change this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the Policy will be changed.
• For significant changes, a prominent notice will be displayed on the website.
• Registered users will be notified by email.
• Continued use of the service after a change is made will be considered your acceptance of the new policy.

We recommend that you review this Policy periodically so that you are always up to date on the protection of your information.